imperialt Account & Payment FAQ

When you register for imperialt, we ask for an email address (or phone number), a username, and a password. These details create your login credentials. We then require Know Your Customer (KYC) verification: you upload a photo of your national ID, driver's licence, or passport, plus a document confirming your address — such as a recent utility bill or bank statement. We do not share KYC documents with third parties; we use them only to verify your identity and comply with financial regulations. After verification (typically within one business day), your imperialt account is fully active and ready for deposits.

Yes. Our imperialt platform supports direct bank transfers from online payment, e-wallet, mobile banking, and local payment. When you deposit on imperialt, you can select "Bank Transfer" as your payment method, and we provide you with our receiving account details and a unique reference number. You then transfer funds from your bank account to our imperialt account using that reference. The transfer typically arrives within one to two hours during business hours. We also support e-wallet methods — online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet — for faster deposits. Your imperialt balance updates automatically once we confirm the transfer.

When you submit a withdrawal request on imperialt, our finance team reviews it within one business day. We check your account for any pending disputes, unusual activity, or incomplete verification. Once approved, we process the payment to your verified bank account or e-wallet (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or direct bank transfer to online payment, e-wallet, mobile banking, local payment). Bank transfers typically arrive within one to three business days depending on your bank's processing time. E-wallet transfers are often faster — sometimes within hours. If your withdrawal is delayed, contact our imperialt support team via in-app messaging and we will investigate.

Before you place your first bet on imperialt, we recommend you review our Terms & Conditions and Legal NoticeThese explain betting rules for football markets (Liga 1, Piala Indonesia, Piala AFF, Champions League), live-dealer table games (blackjack, roulette, baccarat, Dragon Tiger), and slots. Key rules include: bets are placed in your local currency, odds and payouts are determined at the time of placement, and disputes are resolved through our imperialt process. Our terms also clarify that services are available only where local law permits, and that you are responsible for verifying jurisdiction compliance. Take time to understand these rules — they protect both you and imperialt.

Free bets and free spins are promotional credits sometimes offered to imperialt users when they first fund their account or during seasonal promotions. Free bets can be used to place wagers on selected football markets or live-dealer games; free spins allow you to play slot games like Aviator, Sweet Bonanza, or Gates of Olympus without spending your own balance. These promotional credits are separate from your real balance on imperialt and are subject to wagering requirements — meaning you must bet them a certain number of times before you can cash out any winnings. The exact terms of each promotion are displayed in the imperialt app when the offer is active. Not all regions or account types are eligible for all promotions.

You can request deletion of your imperialt personal data by contacting our support team via in-app messaging or email. Provide your account details and a clear request for data deletion. Our imperialt data protection officer will review your request and respond within 10 business days. We will delete your personal information (name, email, KYC documents, address) from our active systems within 30 days. However, we retain encrypted transaction records and betting history for regulatory compliance and dispute resolution — typically for 5–7 years. This retention is necessary for financial regulation and fraud prevention, and we cannot delete it without violating law. Your imperialt account will be closed during the deletion process.

Our imperialt support team communicates in English and Indonesian. When you contact us via in-app messaging or email, you can write in either language and we will respond in kind. Our team aims to respond to support inquiries within one business day. If you have a complex or urgent issue — for example, account recovery, payment disputes, or fraud concerns — mention it in your message and we will prioritise it. For users in different regions (Jakarta, Surabaya, Bandung, Medan, and beyond), our multilingual imperialt support is designed to ensure you receive clear, helpful responses regardless of your language preference.

No. Our imperialt terms prohibit one person from maintaining multiple accounts. Each account is personal and non-transferable. If we detect duplicate accounts linked to the same email, phone number, payment method, or IP address, we close all but one and may forfeit any balance in the duplicate accounts. This policy protects the integrity of imperialt and prevents bonus abuse and fraud. If you have lost access to an imperialt account and need to create a new one, contact our support team first — we can often recover your original account or transfer your balance. Do not simply open a second account; this will trigger our fraud detection system.